Terms and Conditions

Our Terms and Conditions

A computer system generates this electronic record and any kind of physical or digital signatures are not required. These terms and conditions (Service-User terms) apply on the usage of our website www.qatartaxiapp.com(the "Website"), Qatar Taxi driver Application (the Application) as well as to all information, recommendations or services provided to you on or through the Website, the Application or through the Customer Care (The CC) through a email id (qatartaxiapp.com)

The user of our Website, the Application and the CC is referred to as the term “YOU”.The terms and conditions mentioned in this contract along with the Privacy Policy constitute the entire contract between the User(s) and Qatar Taxi with respect to access to and use of the website / application and the Services offered by Qatar Taxi, superseding any prior written or oral contracts in relation to the same subject matter herein.

Valid from 30 December 2018

The Service

Qatar Taxi offers a technology platform on www.qatartaxiapp.com and Mobile Application QatarTaxi available on Android platforms.

Qatar Taxi’s Technology platform is an enabling platform for a consumer to connect with a third party, independent valid permit holder drivers or vehicle operators known as The Limousine drivers hereinafter referred as Qatar Taxi drivers. Once Qatar Taxi driver accepts a request, customer is notified with the details of Qatar Taxi driver through sms or Mobile application.Qatar Taxi shall do all the reasonable efforts to connect you with a Qatar Taxi driver & the services are subject to the availability of Qatar Taxi drives in or around your location at the moment of your request for transportation services.By using this website and/or Mobile Application or user of the service through The CC you hereby acknowledges that Qatar Taxi is not a transport services provider. It is up to the driver to offer transportation services, which may be requested through the use of the Website, Application or CC. Qatar Taxi only acts an intermediary between you and the Driver. The user has to note that Qatar Taxi driver is your service provider and therefore it is subjected to the contract between YOU and the Driver. Qatar Taxi shall never be a party to such contract.

User(s) Eligibility

User(s) means any individual or business entity/organisation that legally operates in Qatar has the right to use the Services provided by Qatar Taxi. Our Services are available only to those individuals or companies who can form legally binding contracts under the applicable law. Qatar Taxi advises its users that while accessing the web site/ the application, they must follow/abide by the Qatar laws.

Qatar Taxi is not responsible for the possible consequences caused by your behaviour during use of web site/application. Qatar Taxi at all the times reserves the right to deny service under any circumstances.

User Accounts, Offers And Promotions

Qatar Taxi collects general user data including name, email ID, contact details etc. to run services smoothly. It is assumed that all information collected from the user is Correct & Accurate. Misuse and misrepresentation of identity or contact details will lead to automated termination of services or the use of the platform without prior notice to such users.

User accounts bearing contact number and email IDs are created and owned by Qatar Taxi.In the case where the system is unable to establish unique identity of the user against a valid mobile number or e-mail ID, the account shall be indefinitely suspended. Qatar Taxi reserves the full discretion to suspend a user's account on the above event and does not have the responsibility to share any account information whatsoever with whomsoever.

Usage Conditions

You are advised to provide the correct information to Qatar Taxi. Qatar Taxi can verify the information that you have provided and choose to refuse the service or use of the Application / the Website without providing reasons.By using the Application or Website you agree to:You have understood your contract with Qatar Taxi for Website / Application usage and you have clearly understood the SERVICE with our CLARIFICATIONS.

Use the Application for personal purpose only.
You will not assign or otherwise transfer your account to any other person or legal entity. You will not use the Qatar Taxi Apps for unlawful purposes, including but not limited to sending or storing any unlawful material or for fraudulent purposes. You will not use the Qatar Taxi Apps to cause nuisance, annoyance or inconvenience. You will not impair the proper operation of the network. You will not try to harm the in any way whatsoever. You will not copy, or distribute the Application or other Qatar Taxi Content without written permission from Qatar Taxi. You will keep your account password information confidential or Any other identification we provide you which allows access to the Qatar Taxi Apps You will provide us with whatever proof of identity we may reasonably request. You will comply with all applicable law of Qatar while using the Application or the Service .In addition to other reasons mentioned under the Termination clause below, Qatar Taxi reserves the right to immediately terminate the Service and the use of the Application should you not comply with any of the above rules.

GENERAL CUSTOMER BEHAVIOUR WHILE USING QATAR TAXI SERVICE THROUGH QATAR TAXI SERVICE PROVIDER It is expected that a reasonable behaviour shall be followed by the customers / passengers/user while utilising the Services offered by the Qatar Taxi Driver. The Company encourages all its customers to take full responsibility of his/her items. In case of lost items inside the Car during the journey, Company will try to locate the items on a "best-effort" basis but will not take responsibility for the same in case of loss or damage to the same. The customer shall ensure that he/she will not indulge in any of the following activities while in a Cab:Asking the driver to break any Traffic/Transport/City Police and/or government rules for any purpose (especially reaching the destination earlier). Pressurising the driver to overload the boot space of the Cab with luggage. The customer shall not be allowed to keep luggage in the seating area.

Representation, Warranties, Indemnification And Limitation Of Liability

Without prejudgement to the above, the Qatar Taxi makes no representation or warranty that:The Services will meet the customer's requirements.The Services will be uninterrupted, timely or error-free. Qatar Taxi shall not be responsible or liable for any loss or damage, howsoever caused or suffered by the Customer arising out of the use of Cab service offered by Qatar Taxii Driver or due to the failure of LD to provide Services to the Customer for any reason whatsoever including but not limited to the Customer's non-compliance with the Services' recorded voice instructions, malfunction, partial or total failure of any network terminal, data processing system, computer tele-transmission or telecommunications system or other circumstances whether or not beyond the control of Qatar Taxi or any person or any organisation involved in the above mentioned systems.

Qatar Taxi will not be liable for any damages of any kind arising from the use of the Service offered by the Qatar Taxi Driver including, but not limited to direct, indirect, incidental, punitive, and consequential damages. Qatar Taxi will take all reasonable measures to ensure that Qatar Taxi Driver should fulfil his duty properly but there may be exceptions and if any passenger misses the flight, Qatar Taxi will not be hold liable for any such compensation. The customer is advised to make alternate arrangement in case the cab has not reached due to any reason.The Company shall not be liable for any conduct of the drivers of the Cabs. Qatar Taxi encourages you to notify any complaints that you may have against the driver of any Cab that you may have hired using the Qatar Taxi’s platform.

All the vehicles registered with Qatar Taxi platform are continuously tracked using GPS for security reasons only. It is expressly made clear to you hereby that the Qatar Taxi does not own any Cabs nor does it directly or indirectly employ any drivers for the Cabs. Qatar Taxi disclaims any and all responsibility in respect of the drivers and the Cabs alike.

Amendment To Terms Of Contract

Qatar Taxi shall be entitled to add to, vary or change any or all these terms and conditions at any time and the Customer shall be bound by such addition, variation or amendment once such addition, variation or amendment are incorporated into these terms and conditions at Company's website at www.qatartaxiapp.com or the Application on the date that Company may indicate that such addition, variation or amendment is to come into effect.

Intellectual Property Rights

Qatar Taxi is the sole owner or lawful licensee of all the rights to the web site and its content. Web site content means its design, layout, text, images, graphics, sound, video etc. The web site content embody trade secrets and intellectual property rights protected under worldwide copyright and other laws. All title, ownership and intellectual property rights in the web site and its content shall remain with Qatar Taxi, its affiliates or licensor's of Qatar Taxi content, as the case may be.All rights, not otherwise claimed under this contract or by www.qatartaxiapp.com , are hereby reserved. The information contained in this website is for, solely to provide general information for the personal use of the reader, who accepts full responsibility for its use. Qatar Taxi does not represent or support the correctness or reliability of any information, or advertisements (collectively, the "content") contained on, distributed through, or linked, downloaded or accessed from any of the Services contained on this web site, or the quality of any products, information or other materials displayed, or obtained by you as a result of an advertisement or any other information or offer in or in connection with the Service.We accept no responsibility for any errors or deletion, or for the results obtained from the use of this information. All information in this website is provided "AS IS" with no guarantee of completeness, correctness, timeliness or of the results obtained from the use of this information, and without warranty of any kind, express, including, but not limited to warranties of performance, merchantability and fitness for a particular purpose. Nothing herein shall to anysubstitute for the independent investigations and the sound technical and business judgment of the user(s). In no event shall Qatar Taxi be liable for any direct, indirect, incidental, punitive, or consequential damages of any kind whatsoever with respect to the Service. User(s) of this site must hereby acknowledge that any dependence upon any content shall be at their sole risk. Qatar Taxi reserves the right, in its sole discretion and without any obligation, to make improvements to, or correct any error or omissions in any portion of the Service or the website.


The unauthorised copying, modification, use or publication of all related icons and logos are strictly prohibited.


All content on this web site is the copyright of Qatar Taxi except the third party content and link to third party web site on our website. Any systematic retrieval of Qatar Taxi content to create or compile, directly or indirectly, a collection, compilation, database or directory (whether through robots, spiders, automatic devices or manual processes) without written permission from Qatar Taxi is prohibited.In addition, use of the content for any purpose not expressly permitted in this Contract is prohibited and may invite legal action. As a condition of your access to and use of Qatar Taxi's Services, you agree that you will not use the web site service to infringe the intellectual property rights of others in any way. Qatar Taxi reserves the right to terminate the account of a user(s) upon any infringement of the rights of others in conjunction with use of the Qatar Taxi service, or if Qatar Taxi believes that user(s) conduct is harmful to the interests of Qatar Taxi, its affiliates, or other users, or for any other reason in Qatar Taxi's sole discretion, with or without cause.

Charges And Payment

As a User, you agree to pay the amounts charged by Qatar Taxi(the “Qatar Taxi Fee”) and amounts charged by driver for providing Driving Services to you (“Trip Charges”). All trip charges and Qatar Taxi fees are due immediately and payment will be facilitated by Qatar Taxi using the preferred payment method designated in your account. After you have received service from Qatar Taxi driver, Qatar Taxi may collect any applicable Fee directly from you via credit card,(payment gateway QPAY)- or from the driver in case of cash payment. Trip Charges paid by you are final and non-refundable, unless otherwise decided by Qatar Taxi.

All Trip Charges are due immediately and payment will be facilitated by Qatar Taxi using the preferred payment method designated in your Account, after which you will get a receipt If your primary Account payment method is determined to be expired, invalid or otherwise not able to be charged, you agree that Qatar Taxi may, on its own behalf, and as the Qatar Taxi’s payment collection agent, use a secondary payment method in your Account, if available. As between you and Qatar Taxi, Qatar Taxi reserves the right to establish, remove and/or revise Qatar Taxi Fees at any time in Qatar Taxi's sole discretion. Trip Charges may also be varied or revised at any time without your consent. Further, you acknowledge and agree that Trip Charges and Qatar Taxi Fees applicable in certain geographical areas may increase substantially during times of high demand. Qatar Taxi will use reasonable efforts to inform you of Trip Charges, once the application opened, on the main page itself, Qatar Taxi provides the user to know the charges and details.

Refund Policy

If you believe you were incorrectly charged a cancellation fee on a trip, request a refund via mail. The money will be reversed back to the same card which was used, it will take minimum 7 working days, or if you agree we will put the same amount in your wallet(recommended) , you can use that wallet amount for future ride.

Cancel Policy

Your account may be charged a cancellation fee. This depends on how much time has passed between when the driver accepted your request and when you cancel.

When a driver is en route to your pickup location, you can use your app to cancel your ride request. Currently we are not charging any cancellation fee for the cancellation, Qatar Taxi request the users not to misuse this facility. Qatar Taxi has the right to change this policy at any time without prior notice to the users. We are planning to implement the cancellation fee as, Driver arriving at your pickup location, the cancellation fee will be the minimum fare. After the driver has arrived, the cancellation fee will be the minimum fare plus any waiting charge.

Consent To Electronic Communications And Transactions

By clicking the ‘I Agree’ button, you consent to conduct transactions and receive communications, notices and information from us electronically, whether sent by e-mail or other electronic means. Electronic communications shall be deemed to have been received by you when we send the electronic communication to the email address / mobile number that as per our records, or when Qatar Taxi post the electronic communication on the Application or the Website.

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